Well yes this time support did respond within 11 minutes as David said and I thank them for that, sadly the response given didn't solve the problem. I'm unsure what you mean by taking a screenshot of requests, with dates and times etc. My personal experience with the help request line is the same as Dave reported. If you take a screen shot of each request, you will have the date, time, and exact wording of each request to support your statement. This is a perfect example of how to use Evernote. I have e-mailed support 5 times about separate issues Maybe I could have been more succinct, but I want to share this madness (the poor preparation of customer existence, the long waits (feedback every 24 hours, and then I discover that they have not understood what I want to achieve) and the inability to climb to a level of superior assistance! Today it happened to me, tomorrow to others. It would take more than a day, barring unforeseen events, which are far from unlikely. I cannot use the migration procedure, which does not allow you to export all the notebooks in bulk and can pass them to the new account for business use. Please note that my DB contains about 25 stacks, 200 notebooks, 24k notes. You know a solution to remedy this practical. If you are wondering what my goal was, simple, to maintain the database by changing the intended use of the subscription from private to corporate.
It's been 5 days and I still don't see the end of this tunnel! When they realized they screwed up they downgraded the new account from professional to basic! Result obtained, two independent accounts, but the new one in the name of the company did not inherit the database of the other account. The sales department sends me a link, which they say they have created specifically for the purpose. I provide the requested information and they tell me that they would contact me from the sales department to complete the procedure. I asked this question: can I upgrade my account subscription for personal use and change the intended use to business by changing the customer header.Įvernote response yes, then they ask me to communicate the company data to set up the new billing. I had contacted the technical assistance to be sure not to make mistakes. Your comment maybe can solve an issue that has been generating frustration for 5 days due to customer support incompetence.
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